nxbet Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how nxbet ("we", "us", or "our") collects, uses, stores, and protects the personal data of users ("you" or "your") who register for or use the nxbet online gaming platform, accessible at https://nxbet.ws (the "Platform"). This Policy applies to all users of the Platform, including visitors who browse without registering.

We are committed to handling your personal data with transparency, care, and integrity. This Policy is intended to give you a clear understanding of your data rights and our obligations. It should be read alongside our Terms & Conditions, which govern your overall use of the Platform. If you have any questions about this Policy, please contact us using the email address in the footer of this page.

2. Personal Data We Collect

We collect personal data from you through two principal channels: data you provide directly to us when registering or using the Platform, and data we collect automatically as you interact with the Platform.

2.1 Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact customer support, or participate in any promotion on nxbet, we may collect the following categories of personal data:

• Identity data: your full name (as registered) and date of birth.
• Contact data: your Bangladesh mobile number (primary identifier) and email address where provided.
• Financial data: transaction history including deposit amounts, withdrawal requests, payment method identifiers (e.g. bKash or Nagad wallet reference numbers — but never full account credentials), and account balance records.
• Verification data: identity documents you submit in response to a KYC request (such as a National ID card or passport copy), retained securely and used solely for verification purposes.
• Communications data: records of your correspondence with our support team, including the content of support tickets and any documents or images you submit within those tickets.

2.2 Data Collected Automatically

When you access the Platform using a web browser or mobile device, we automatically collect certain technical and behavioural data, including:

• Device and browser data: device type, operating system, browser type and version, screen resolution, and language preferences.
• Network data: your IP address and, where determinable, approximate geographic location (country and city level — we do not collect GPS-level location data).
• Session and activity data: pages visited, time spent on each page, games played, betting patterns, and in-session click paths — used for platform improvement and responsible gaming monitoring.
• Cookie data: session identifiers, preference cookies, and analytics cookies as described in the Cookies section of this Policy.

3. How We Use Your Personal Data

We use your personal data for the following purposes, each of which has a specific lawful basis:

4. Sharing Your Personal Data

nxbet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your personal data only in the limited circumstances described below.

4.1 Service Providers

We engage trusted third-party service providers who assist us in operating the Platform. These providers act strictly as data processors under our instruction and are contractually bound to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processing providers who facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels.
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who supply the casino and sports betting games available on the Platform. These providers may receive session identifiers required to authenticate game sessions but do not receive your full personal profile.
• Identity verification (KYC) service providers who assist in verifying the identity documents submitted by players under our KYC procedures.
• Analytics and platform monitoring providers who help us understand how the Platform is used and identify areas for improvement (data shared with these providers is anonymised or pseudonymised to the greatest extent possible).

4.2 Legal Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or regulatory requirement. We will notify you of any such disclosure where we are legally permitted to do so.

• Anti-money laundering investigations and compliance requirements.
• Court orders or subpoenas issued by a competent court or tribunal.
• Fraud investigations where disclosure is necessary to protect the rights or safety of nxbet, its users, or the public.

5. Data Security

nxbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

5.1 Technical Security Measures

Our technical security measures include, but are not limited to, the following:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your personal and financial data cannot be intercepted in transit.
• Password hashing using industry-standard cryptographic algorithms. nxbet never stores your password in plaintext — only a cryptographic hash is retained.
• Access controls that restrict access to personal data to authorised nxbet personnel on a strict need-to-know basis.

5.2 Your Responsibilities

While we take strong measures to protect your data, the security of your account also depends on your own practices. You are responsible for keeping your nxbet login credentials confidential, choosing a strong and unique password, logging out of your account on shared devices, and reporting any suspected unauthorised access to your account to our support team immediately using the email address in the footer. nxbet will never ask you to provide your password via email, SMS, or any other unsolicited communication.

6. Your Data Rights

As a user of the nxbet Platform, you have a number of rights in relation to your personal data. These rights are set out below. To exercise any of these rights, please contact nxbet using the email address displayed in the footer of this page. We will respond to all valid requests within 3 business days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data that nxbet holds about you. We will provide this information in a commonly used electronic format. We may request proof of identity before fulfilling an access request to ensure we do not disclose your data to an unauthorised person.

6.2 Additional Rights

In addition to your right of access, you also hold the following rights in relation to your personal data held by nxbet:

• Right to rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you object to processing based on our legitimate interests.
• Right to data portability: where processing is carried out by automated means and on the basis of your consent, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you may transfer it to another service provider.

7. Cookies and Tracking Technologies

nxbet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. This section explains how we use these technologies and what choices you have.

7.1 Essential Cookies

Essential cookies are strictly necessary for the Platform to function. They manage your login session, maintain your account state across page navigations, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking the core functionality of the Platform. They do not track you for advertising purposes and are never shared with third parties for marketing use.

7.2 Analytics Cookies

With your consent, we use analytics cookies to collect aggregated, anonymised data about how users interact with the Platform. This data helps us identify which features are most useful, where users encounter difficulties, and how to improve the overall user experience. Analytics cookies do not identify you personally.

• You may opt out of analytics cookies at any time by adjusting your browser settings to block or delete cookies from nxbet.ws.
• Clearing your cookies will log you out of any active nxbet session. Ensure you have your login credentials available before clearing browser cookies.
• nxbet does not use advertising or retargeting cookies. We do not place any cookie that tracks your activity on websites other than nxbet.ws.
• Session cookies are deleted automatically when you close your browser. Persistent preference cookies are retained for a maximum of 12 months, after which they expire and are not renewed without your fresh interaction with the Platform.

8. International Data Transfers

nxbet's primary user base is located in Bangladesh. However, certain service providers we use — including game content providers and cloud infrastructure providers — may process personal data on servers located outside Bangladesh. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual protections with the receiving party that require them to treat your data with the same level of protection as we do.

8.1 Safeguards for Cross-Border Transfers

For any international transfer of personal data, nxbet requires the receiving party to be contractually bound to handle your data in accordance with applicable data protection principles, including purpose limitation, data minimisation, storage limitation, and security obligations equivalent to those we apply ourselves. We do not transfer personal data to any party in a jurisdiction that does not provide an adequate level of data protection without putting contractual safeguards in place.

8.2 Game Provider Data

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi operate their own game servers and may receive the minimum session data required to authenticate and serve game content to your device. These providers operate under their own privacy policies and are independently certified by gaming regulators. nxbet shares only the minimum data necessary to enable game sessions and does not share your full personal profile with any game provider.

9. Children and Minors

The nxbet Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register for or use the Platform.

9.1 Age Verification

nxbet uses date of birth information collected at registration, combined with KYC document checks where triggered, to verify that all registered users are aged 21 or above. Where we discover that a registered account is held by a person under 21, we will:

• Immediately suspend the account and freeze all associated balances.
• Void any bets placed during the period the underage person held the account.
• Delete the personal data collected from the underage individual to the extent permitted by law, retaining only the minimum records necessary to document the violation and prevent re-registration.
• Report the matter to the appropriate authorities where required by applicable law.
• Parents and guardians who suspect that a minor has accessed nxbet are encouraged to contact us immediately at the email address in the footer so we can investigate and take appropriate action without delay.

9.2 Parental Controls

We strongly encourage parents and guardians to make use of parental control software and device-level content filters to prevent minors from accessing online gaming websites. A number of free tools are available that allow parents to block access to gambling-related domains on shared household devices and smartphones.

10. Retention and Deletion of Personal Data

nxbet retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods applicable to the primary categories of personal data we hold are summarised in the data use table in Section 3 of this Policy.

10.1 Account Closure

When you close your nxbet account, we will begin the process of deleting or anonymising your personal data in accordance with the applicable retention periods. Some categories of data — particularly financial transaction records and identity verification documents — must be retained for a period after account closure to satisfy anti-money laundering, fraud prevention, and record-keeping obligations. The specific retention periods are set out in the data use table in Section 3.

10.2 Data Deletion Requests

You may submit a request for deletion of your personal data at any time by contacting nxbet support at the email address in the footer. We will acknowledge your request within 3 business days and process it within 30 days, subject to any legal obligations that require us to retain certain data beyond your requested deletion date. Where we are unable to fulfil a deletion request in full due to a legal retention obligation, we will inform you of the specific categories of data we are required to retain and the reason for that retention.

11. Changes to This Privacy Policy

nxbet reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page. Where a change materially affects your rights or the way we process your personal data, we will take reasonable steps to notify you — for example, by displaying a notice on the Platform or sending a notification to your registered contact details.

• We will never make changes to this Policy in a way that reduces your existing privacy rights without your knowledge.
• Your continued use of the Platform after the revised Policy is posted constitutes your acceptance of the updated terms.
• If you do not agree with any update to this Policy, you should stop using the Platform and contact support to close your account.
• Previous versions of this Policy are archived and available on request by contacting nxbet support.

We encourage you to review this Policy periodically so that you remain informed about how nxbet protects your personal data.

12. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the personal data nxbet holds about you, please contact our support team using the email address displayed in the footer of this page. Our team is available 24 hours a day, 7 days a week to assist you. Please include your registered mobile number and a clear description of your request in all correspondence so we can assist you as efficiently as possible.

For data deletion requests, data access requests, or complaints regarding our handling of your personal data, please use the subject line "Privacy Request" in your email to help our team route your message to the appropriate team member promptly.

13. Governing Law

This Privacy Policy is governed by applicable law. Any dispute arising from or relating to this Policy shall be subject to the dispute resolution procedure set out in the nxbet Terms & Conditions. Your statutory rights as a data subject are not affected by anything in this Policy.

nxbet is committed to upholding the privacy rights of all its users, including users located in Bangladesh. If you believe nxbet has not complied with its obligations under this Policy, you have the right to raise a complaint with nxbet's support team in the first instance, using the contact details in the footer of this page.